IP Networks - TAC Engineer

About Nokia

We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks.​

Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries.​

Come create the technology to connect the world.​

Job Description
We are looking for an IP Engineer to act as customer’s interface for advanced Care service delivery and support, often in several areas if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level.

Main Responsibility Areas:

• Identifies and solves proactively demanding problems and communicates them to key stakeholders. 
• Participates as an expert in IP support or Care related activities. 
• Be active and team work person, eager to learn leveraging his and the team’s skills. 
• Able to help developing processes, tools and working methods. 
• Plans and executes technical tasks requiring specialist skills in own professional area. 
• Works independently with the responsibility for solving customer request cases and reporting according to processes. 
• Identifies and solves technical problems. 
• Shares knowledge in own professional area. 
• May support to be included in an expert emergency 24/7 duty Rota.

 Other Additional Responsibilities: 

• Leading role in complex troubleshooting cases in NOKIA/fALU Service Route
• Responsible for meeting contracted response times.
• Responsible as technical customer contact
• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
• Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
• Provide Expert Support services (such as IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
• Network expansion activities up to multi-interface level.
• Lead & plan technical / customer system acceptance testing and feature testing.

• Network expansion activities.
• Participates in IP multivendor environments.

 What we offer

• Making part of a young and talented company that supports worldwide customers.
• The opportunity to be a global person getting what the World has best to give across the entire company.
• Nokia offers a great opportunity for an engineer develop himself in a Leading IP vendor company surrounded by talented people.