Fixed Networks Customer Care Engineer
About Nokia
We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks.
Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries.
Come create the technology to connect the world.
Job Description
We are recruiting engineers to our Fixed Networks Regional Center in Lisbon to provide CARE services on FN products. The main responsibilities include:
- Providing remote and on-site operation and maintenance support for complex network applications and end-to-end multi-vendor networks
- Providing configuration support, network element deployment support, maintenance release and software update deployment, and on-site training.
- Providing remote and on-site recovery support in the event of an out-of-service condition caused by a disaster
- Escalation to a higher level support in case of difficult or time critical problems or need due to a configuration control.
- Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer.
- Product focus on 7302, 7330 ISAM, 7360 GPON, 7368 ONT, 5520 AMS, 5529 SDC, 5571 PCC, MOTIVE NA
Skills and Qualifications
- Customer orientation and stress tolerance.
- Ability to perform 24x7 customer support.
- Ability to work/communicate well with a variety of organizations and cultures.
- Strong oral and written communication skills are an absolute requirement.
- Languages: English and Portuguese (mandatory); French (good to have)
- Excellent interpersonal skills required. Team interaction is critical.
- Adaptable/versatile in performing a variety of functions.
- Strong analytical reasoning and problem solving skills, self-motivated, aggressive and hard working.
- Knowledge of network concepts s.a. SDN, NFV.
- Knowledge of protocols s.a. Wifi, Zigbee, Zwave.
- Programming skills like C++, Python.
- Knowledge of Netconf Yang, Kafka, Openflow, Syslog, Wireshark.
